You Don't Have to Take Our Word for It!
Here's what some of our satisfied customers have to say about Vargas Auto Repair and Collision:
The place is a reliable repair shop with very competent and courteous service not bent on up-selling un-needed repairs. Their quotes are accurate and repairs are prompt. Carlos and Kim are the best at what they do with the employees also maintaining a high level of proficiency and professionalism. GOOD SERVICE AT A GOOD PRICE.Andy E. - Hilton, NY
For my inspection, I was in and out even with the minor repair that had to be done.Derek Wilson - Rochester, New York
Excellent prompt service. Job was done quickly. I was in and out in less than a half hour. Keep up the good service.Corey - rochester,NY
Excellent service from scheduling to work completed. Also they were able to get me in a day earlier than originally scheduled! Will be back!CRAIG REYNOLDS - 62 LAGRANGE AVE
My first experience with Vargas Auto I was very impressed. Kim at the front desk is very kind and friendly and so easy to talk to. My mechanic Pete was courteous, professional and knowledgeable. There was great communication by calling me and keeping me updated which I really appreciated, answering any questions or concerns I had. He gave me clear details explaining what repairs were needed and the service was fast and efficient which was also appreciated. It gave me peace of mind knowing my vehicle was in good hands. Their website is also convenient and helpful. It gives you a round about price on what your looking to get repaired and you can select a time slot that will work for you to get your car in their garage. My overall experience was absolutely great. I would/will definitely recommend to family and friends.Danielle B.
In October I brought my car in for new brakes and I wasn't sure if I needed an alignment. My brakes were replaced quickly and when an issue occurred I was taken into the shop and showed what else was wrong. I really appreciate the fact that I was shown what the issue was, and that they explained what would need to be done to fix it. Other shops I've previously been too, have charged me for things that I didn't ask to have done. I have nothing but good things to say about Vargas and their staff. As a young woman, finding an auto shop that doesn't try to over charge you or talk down to you like you are stupid is hard. My experience with Vargas was the complete opposite and I would recommend them to anyone that needs work done on their car. Excellent customer service, informed staff, polite, respectful, and genuine.Hannah W.
As a grandmother of a young RIT student, I had given my older Audi Quattro to him for use in the rugged New York winters. We are from New Hampshire & have rugged winters, too. When the heater core went unexpectedly in the car, we were in a tight spot. 600 miles from NH and we do not know a soul in Rochester! Kim & Pete were outstanding! My husband, who teaches Automotive Technology in a high school in NH, knew that the car was no "cream puff"! We just needed him to be able to come home for Thanksgiving. Caring, turning around a rather tough assignment, and a fair price, the establishment has gained our great respect and gratitude. Thanks Kim & Peter!Marsha B.
Amazing staff and customer service! This is a company that is in the business of repairing cars, not just throwing parts at them. All the people here went above and beyond to help get my car in top working order. They have earned my repeat business!Amy M.
I was on my way up to Rochester from Binghamton to see a couple of friends and go on a weekend trip to Ohio when my engine started to hesitate and my check engine light flashed. It was midday on a Friday, and I was leaving for Ohio that night, so I needed a shop with Saturday hours to leave my car at over the weekend while I was away. I was driving a ?98 Acura RL, so I knew that if something was very wrong, getting parts would be difficult. I called the front desk to see if I could drop it off, and it got there late Friday night, was looked at Saturday, and fixed early Monday morning. They were extremely accommodating, and in a time where most shops could have taken advantage or been much slower, the pricing was extremely fair, the work was done quickly and accurately, and they handled the situation extremely well. 10/10, will recommend this shop to anyone who needs fast, courteous service and won?t rip you off. Totally there for me in my time of need!Bridgette G.
Yes!! Great customer service. Clean, fresh waiting area. Reasonably priced. Objective in diagnosis. Definitely coming back.Rebecca S.
Was actually able to give me same day service. Receptionist was very nice and understanding. Highly recommend.Kirk I.
At Vegas Auto Repair I was greeted by the woman at the counter, very respectable, very polite, and l had a great mechanic. The owner who came out and introduced himself to me was very polite and personable. He explained everything in full detail, no pressures at all !!! The garage was immaculate along with the office, totally impressed by that . I can say I'm totally comfortable for any Automotive issues with my car, going back there for any of my repairs. I also referred my children .Rosie P.
Great service, friendly knowledgeable staff and my new go to business for my vehicle.Lillie J.
Great service reasonable pricing and Kim is very pleasant at the front desk. Came for cargo, oil change and headlight replacement.JoJo J.
Very accommodating in time of need! Front counter and phone service very professional! Will go back!Craig R.
Speedy service with friendly customer service. The woman at the front counter made sure I was in and out within minutes.Joshua O.
Very impressed! Professional, quality and trustworthy shop.Jason S.
Fast, friendly and honest service. Thank you Kim and Pete!Nikki D.
Just the best service for the best price that's all.Brendhan O.
A little late on the review, but wanted to give some feedback. Had body and paint work done back in early August on my 2000 Acura TL, and was/still am very pleased with the results. The job was done within the time frame Carlos quoted and the price was better then the other half-dozen places I got a quote from. Carlos was straightforward on addressing how the work was going to be done. They also took care of a small issue I had with my grill a week after the initial work was complete, at no cost. Overall good experience.Jonathan G.
Did a great job.. it is a very good auto repair shop with all facilities, their prices are very reasonable.Rachel D.
Had to take a battery back because it was no good. The customer service was outstanding. They replaced it with no problem. Definitely will be getting my car serviced there again!!!Bobbie B.